Support
Support — Paulie Paulie
Need a hand with Paulie Paulie? We're happy to help.
Contact us
Email support@pauliepaulie.com. We aim to reply within 5 business days. To help us help you faster, include:
- your account email (if you have a verified account), or your in-game display name;
- your device and browser or operating system;
- what happened and what you expected, and a screenshot if you can.
The things players ask most
- My character isn't on my other device. Guest characters live on the device that made them. Sign in with your email (Settings → Account) on each device and they follow you.
- The game won't load. It runs in your browser and needs WebGL. Try a hard refresh first; if it still won't start, tell us your device and browser, which is usually enough for us to reproduce it.
- It asked me to verify I'm human. That check runs once, when you create your first character, and it exists to keep automated accounts out. If it will not complete, tell us and we will sort it out.
- Delete my account and data. See Delete your account.
- Purchases and refunds. See the Refund Policy.
- Privacy. See the Privacy notice; privacy enquiries go to info@jqit.com.au.
Reporting a player
If someone is harassing you or using an abusive display name, email us with their display name and roughly when it happened. Conduct rules are in the Terms of Service.
Related: Privacy · Terms · Refunds · Support · Delete account · JQiT company policy